FAQ's

1. What areas do you ship to?

We currently ship exclusively within the United States. We do not offer international shipping at this time.

2. How long will my order take to arrive?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location but generally range from 7–15 business days after processing. Once your order ships, you’ll receive a tracking link to stay updated on its journey.

3. How much does shipping cost?

Shipping costs depend on the size, weight, and destination of your order. You can view the exact shipping cost at checkout before finalizing your purchase.

4. Can I track my order?

Absolutely. Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real time.

5. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, American Express) as well as PayPal. Your payment information is always kept secure with industry-standard encryption.

6. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you are not happy with your item, please contact us within 7 days of delivery to initiate a return or exchange. Items must be in their original condition (unused, unwashed, and in original packaging). Please note that return shipping costs may apply unless the product is damaged or incorrect.

7. What if my order arrives damaged or incorrect?

We strive to ensure that every package arrives in perfect condition. If you receive a damaged or incorrect item, please email our customer support team. Include your order number, a clear photo of the item, and a brief description of the issue. We’ll work quickly to resolve the situation by replacing or refunding the item.

8. Can I change or cancel my order after it’s been placed?

If you need to make any changes or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may no longer be able to modify or cancel it. However, we’ll do our best to accommodate your request if it hasn’t been processed yet.

9. Do you offer discounts or promotions?

Yes, we occasionally run special promotions and discounts. Keep an eye on our homepage or subscribe to our newsletter to stay updated on the latest deals and offers.

10. How can I contact customer support?

Our customer support team is here to help! You can reach us by emailing us at [your support email]. We aim to respond to all inquiries within 24–48 hours.